Delivery Information FAQ

How much is delivery?

Please see Delivery methods and charges.

Which courier company do you use?

We use Royal Mail for deliveries within the UK, to Europe and the Rest of the World.

Can I pick up my order from your warehouse?

Unfortunately, it is not possible to pick up orders from our warehouse.

When will I receive my item?

Please see Delivery methods and charges.

What if I am not in when my parcel is delivered (UK)?

Unfortunately parcels cannot be left, as a signature is required to confirm receipt of the parcel.

Royal Mail will generally attempt to deliver the parcel to you between 8am and 1pm Monday to Friday.

If the delivery is missed, Royal Mail will post a card through your door and give you further instructions on which local Sorting office to pick your parcel up from. In nearly every case it is the one closest to your house.

Can I get my parcel delivered to a different address?

Yes. You have the option to add a different delivery address when placing your order with us. Please note, for your protection, there may be a delay in dispatching an order to a different address, due to fraud prevention measures. You will be informed if this is the case.

Can someone else sign for my delivery?

Yes. Anyone at the specified delivery address can sign for the goods.

Is my parcel insured?

Yes. All parcels are sent using a service that insures the goods to their full value. If your parcel is lost and not delivered to you, we will issue a claim on your behalf. Once loss is confirmed by Royal Mail, we will refund you, or alternatively send you a replacement if available.

Can I track my parcel?

If you have not received your parcel when expected, please email us at Please make sure you put your order number in the subject box and we will send you a tracking number that can be used on the Royal Mail website.