Please see Delivery methods and charges.
We use Royal Mail for deliveries within the UK, to Europe and the Rest of the World.
Unfortunately, it is not possible to pick up orders from our warehouse.
Unfortunately parcels cannot be left, as a signature is required to confirm receipt of the parcel.
Royal Mail will generally attempt to deliver the parcel to you between 8am and 1pm Monday to Friday.
If the delivery is missed, Royal Mail will post a card through your door and give you further instructions on which local Sorting office to pick your parcel up from. In nearly every case it is the one closest to your house.
Yes. You have the option to add a different delivery address when placing your order with us. Please note, for your protection, there may be a delay in dispatching an order to a different address, due to fraud prevention measures. You will be informed if this is the case.
Yes. Anyone at the specified delivery address can sign for the goods.
Yes. All parcels are sent using a service that insures the goods to their full value. If your parcel is lost and not delivered to you, we will issue a claim on your behalf. Once loss is confirmed by Royal Mail, we will refund you, or alternatively send you a replacement if available.
If you have not received your parcel when expected, please email us at email@example.com. Please make sure you put your order number in the subject box and we will send you a tracking number that can be used on the Royal Mail website.