Frequently Asked Questions

You will be able to find questions and answers to most of our frequently asked questions, which have been categorised for your convenience. If you can't find the answer to any of your questions then you can send a message (see email addresses in Contact Us).

Product FAQ

  • I can't see my size - will you be getting anymore in?
  • I need more information about a product
  • How do I get sizing information?

Ordering FAQ

  • Do I need to create an account?
  • Do I have to order online?
  • Can I change my order?
  • Can I cancel my order?
  • Part of my order is missing

Payment FAQ

  • When will I be charged?
  • Which payment methods do you accept?
  • Can I pay by any other method?
  • What currency do you use?
  • Can I view prices in my own currency?

Returns & Exchanges FAQ

  • I need to return an item
  • I need to exchange an item
  • I received a faulty / wrong item
  • How long will it take to refund me?
  • Can you confirm you’ve received my return?
  • When will I receive my exchange?
  • Do I have to pay for postage on my exchange?
  • Do I have to pay for return postage?
  • Will you refund the delivery charge on returns?
  • You have refunded me the wrong amount

Delivery FAQ

  • How much is delivery?
  • Which courier company do you use?
  • Can I pick up my order from your warehouse?
  • When will I receive my item?
  • What if I am not in when my parcel is delivered (UK)?
  • Can I get my parcel delivered to a different address?
  • Can someone else sign for my delivery?
  • Is my parcel insured?
  • Can I track my parcel?

International Delivery FAQ

  • Do you deliver to my country?
  • Do I have to pay import charges?
  • It’s been 2 weeks and my parcel still has not arrived?