Ordering FAQ

Do I need to create an account?

By creating an account you provide us with information that we need to process your order and that will allow us to verify your identity, which we need to do to protect you and combat fraud.

You will also benefit by being the first to hear of special offers and promotions as well as being able to make use of Track Order and My Account functionality.

Do I have to order online?

Yes. We operate a fully automated ordering and payment process. This provides the most secure, error free and efficient method of ordering. We therefore only accept orders placed online.

Can I change my order?

It may be possible to amend your order up to one hour after placing the initial order. We can make the following changes to your order:

Please email us at orders@justblue.com.

You will be notified if we have been able to make the amendments to your order by email. If however your order has entered our dispatching process, we will not be able to make any changes.

Can I cancel my order?

Under the United Kingdom's Distance Selling Regulations you have the right to cancel your order for any item purchased from Just Blue, for a full refund. This does not apply to items that cannot be returned for hygiene reasons; these items are clearly marked within the product description. Order cancellations must be made in writing, quoting your order number, within 7 days to our Customer Services team. To cancel your order, please email us at orders@justblue.com. If your order is still ‘Pending’, it may be possible to cancel your order before it is dispatched. However, if your order has already been dispatched, you will need to return the order to us.

Please read the ‘Return or exchange an item’ section below.

Part of my order is missing

We pride ourselves on the speed and accuracy of our service but inevitably mistakes can happen. If you have received your order and an item is missing, please email us at orders@justblue.com quoting your order number and the missing item and we will investigate the matter further.