International Delivery Information FAQ

Do you deliver to my country?

Please see Where we deliver.

Do I have to pay import charges?

Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.

It’s been 2 weeks and my parcel still has not arrived?

In these cases, we generally find that the parcel is at your local sorting office of the main postal operator of your country. The parcel requires a signature on delivery. If you are out when the postal service call, they do not always leave a note in the door to say that a delivery has been attempted. We would advise that you call your local sorting office to see if the package is waiting to be collected.

The package may also be held in customs, which could add a delay on the delivery time.

If your item has not been received after 5 weeks of placing the order then we can put a claim to the Royal Mail to track the parcel. If they are unable to locate the parcel, then they will proceed with an insurance claim. Please note that this process can take up to 4 months to resolve depending on how quickly the foreign postal services act upon the claim.